Shipping & Returns

Shipping

At Ellery & Moss Outlet, we’re committed to delivering a seamless shopping experience. That’s why we offer FREE STANDARD SHIPPING on all orders.

Please note that during holiday and clearance sale periods, order processing may take up to 5 business days. While express orders are prioritised, same-day dispatch cannot be guaranteed during peak times. Once your order has been shipped, you’ll receive a confirmation email with tracking details.

As we work to process orders efficiently, we are unable to make any changes once checkout is complete, so please review your selections carefully before finalising your purchase.

For assistance with your order, please contact us via our contact form or hello@elleryandmoss.com.au only, please do not contact us via phone or social media.

Returns & Exchanges

The Ellery & Moss Outlet is a FINAL CLEARANCE shopping destination. This means:

• All sales are final – we do not offer refunds or exchanges for change of mind or incorrect sizing.
• Please choose carefully, as all items purchased are Final Clearance and cannot be returned.

If you have any questions before purchasing, we’re happy to help – contact us for personalised assistance.